After-Sales Support and Services

We offer personalized support and technical assistance to ensure maximum plant productivity and customer satisfaction

Uncompromising Support Service

Immediate support in resolving every issue. Elettro Sigma’s priority is to ensure maximum operability of your plants, day after day.

Our after-sales service is synonymous with reliability and responsiveness: a team of experts is always available for preventive maintenance, technical assistance, and quick resolution of any problem

We operate with reactivity to your requests, ensuring continuous support that goes beyond simple maintenance. We are the partner that stays by your side, ensuring peace of mind and uninterrupted operational continuity.

Support

+39 0442 642384 - ext. 4

Hours

07:30-12:30 / 13:00-19:00

Support service is available Monday to Friday

Administration

info@elettrosigma.com

Support

support@elettrosigma.com

We are happy to assist you with your requests at any time!

Augmented Reality Assistance

Our commitment to ensuring maximum production continuity is reflected in the adoption of an innovative augmented reality assistance system. This technology, accessible directly from smartphones, is designed to ensure that every customer can work with the certainty of immediate remote support.

Through the high-definition smartphone camera, we precisely examine any issues related to machinery and infrastructure. This ensures immediate support and allows us to provide detailed instructions to technicians in the field for rapid intervention.

Cost Savings

Significant cost savings due to reduced travel expenses

Highlight 3D Objects

Allows highlighting 3D objects in the real world and adding textual descriptions

Video Pause Function

Stops playback, providing a clear image to discuss details

Camera Sharing

Sharing of video streaming and simultaneous communication with the technician

Spare Parts Service

Electro Sigma offers spare parts service given today’s needs for quick supply of material. We guarantee  products are always available for after-sales service and to minimize customer machine downtime. Our products come with a one-year warranty, and delivery occurs within 2-4 days of order receipt for all stocked items, while urgent deliveries can be arranged with our representatives.

Contact us without obligation

We are always available

We’re at your service: contact us now, our team is ready to respond to your inquiries, ensuring prompt and professional consultation

Address

Via Enrico Mattei, 461 37040 Bevilacqua (VR)

Email

info@elettrosigma.com

Hours

Mon Fri 8:00 a.m. - 6:00 p.m.

Phone

+0442 642384